PRIVACY POLICY

Effective Date: March 16, 2026

Last Updated: August 5, 2026

Longevity Concierge Med, operated by Regen NP LLC, together with its affiliated brands and programs, including Grow Young Hawai‘i and Longevity Concierge Med, referred to collectively in this Privacy Policy as “Longevity Concierge Med,” “we,” “our,” or “us,” respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you:

  • Visit ConciergeMed.com or another website operated by us 

  • Submit an inquiry or consultation request 

  • Join a mailing or text-message list 

  • Schedule an appointment 

  • Communicate with us by telephone, email, text message, or website form 

  • Interact with our advertisements, social-media pages, programs, or events 

This Privacy Policy applies primarily to information collected through our public-facing websites and general business communications.

Information collected once you become a patient may be protected by additional federal and state healthcare privacy laws. Our use and disclosure of protected health information are addressed separately in our Notice of Privacy Practices.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

  • Name 

  • Email address 

  • Telephone number 

  • Mailing address 

  • Date of birth 

  • State of residence 

  • Preferred location or service area 

  • Consultation or appointment preferences 

  • Information included in messages, forms, questionnaires, or inquiries 

  • Communication preferences 

  • Payment and billing information 

  • Information you provide when registering for an event, program, membership, or service 

  • Limited health-related information voluntarily submitted in connection with an inquiry or consultation request 

We may also collect information automatically when you use our website, including:

  • Internet Protocol address 

  • Browser and device type 

  • Operating system 

  • Referring website 

  • Pages visited 

  • Links selected 

  • Approximate geographic location 

  • Date, time, and duration of website activity 

  • Cookie identifiers and similar technical information 

We may receive information from third-party platforms that support scheduling, patient intake, customer relationship management, communications, payment processing, analytics, advertising, or website operations.

2. Health and Medical Information

Please do not submit detailed medical records, laboratory results, photographs of medical conditions, diagnoses, medication lists, insurance information, or other highly sensitive health information through a general website contact form, social-media message, or standard marketing text-message channel. When health information is necessary for patient care, we may direct you to a secure patient intake, patient portal, telehealth, or messaging platform.

Information collected through a patient intake system, medical record, patient portal, or clinical encounter may be subject to our Notice of Privacy Practices and applicable healthcare privacy laws. HIPAA protections generally apply to protected health information maintained by covered healthcare providers and their business associates, rather than automatically applying to every piece of information submitted through a public website. 

3. How We Use Information

We may use information to:

  • Respond to questions and consultation requests 

  • Determine whether our services may be available in your location 

  • Schedule and manage appointments 

  • Provide requested services, programs, or memberships 

  • Create and maintain business or patient accounts 

  • Send appointment confirmations and reminders 

  • Communicate about treatment-related or administrative matters 

  • Process payments and maintain transaction records 

  • Provide customer support 

  • Send educational materials, updates, newsletters, or promotional communications where permitted 

  • Personalize website content and communications 

  • Improve our website, services, programs, and patient experience 

  • Measure website performance and marketing effectiveness 

  • Prevent fraud, misuse, security incidents, or unlawful activity 

  • Comply with legal, regulatory, licensing, tax, and professional obligations 

  • Establish, exercise, or defend legal rights 

We will not use protected health information for marketing in a manner prohibited by applicable healthcare privacy law.

4. Text Messages and Telephone Communications

When you provide your telephone number and affirmatively consent to receive text messages, you authorize Longevity Concierge Med and its service providers to send communications to the number provided.

Depending on the consent you provide, messages may include:

  • Responses to inquiries 

  • Consultation follow-up 

  • Appointment confirmations 

  • Appointment reminders 

  • Scheduling updates 

  • Administrative messages 

  • Service announcements 

  • Educational information 

  • Promotional or marketing messages 

Message frequency may vary. Message and data rates may apply.

Consent to receive promotional text messages is not a condition of purchasing goods or receiving healthcare services.

You may withdraw consent at any time by replying STOP. You may reply HELP for assistance or contact us using the information at the end of this policy.

Your opt-out request will apply to future messages covered by that consent, subject to legally permitted communications such as certain nonmarketing or transactional messages. FCC rules recognize a consumer’s right to revoke consent to automated calls and texts through reasonable means. 

We do not sell, rent, or provide your mobile telephone number to unaffiliated third parties for their own independent marketing purposes.

5. Email Communications

We may send administrative, service-related, educational, or promotional emails in accordance with your relationship with us and applicable law.

You may unsubscribe from promotional emails using the unsubscribe link in the message. You may continue to receive transactional, clinical, billing, security, or administrative communications when reasonably necessary.

6. How We Disclose Information

We may disclose personal information to third parties that provide services on our behalf, including:

  • Website hosting and maintenance providers 

  • Customer relationship management platforms 

  • Scheduling and patient-intake platforms 

  • Electronic health record and patient portal vendors 

  • Telehealth providers 

  • Email and text-message platforms 

  • Payment processors 

  • Analytics and security providers 

  • Professional advisers, including attorneys, accountants, consultants, and insurers 

  • Contractors assisting with business operations 

  • Clinical laboratories, pharmacies, imaging centers, and other healthcare organizations when authorized or permitted 

  • Government agencies, regulators, courts, or law-enforcement authorities when required or permitted by law 

These entities may access information only as reasonably necessary to perform services for us or as otherwise permitted by their agreements and applicable law.

Where required, vendors that create, receive, maintain, or transmit protected health information on our behalf must enter into appropriate business associate agreements. HHS requires covered providers using platforms that maintain electronic protected health information to ensure that applicable HIPAA safeguards and contractual requirements are in place. 

We may also disclose information:

  • To protect the rights, safety, or property of our patients, personnel, business, or others 

  • In connection with a merger, acquisition, financing, restructuring, asset transfer, or sale of all or part of the business 

  • With your direction or consent 

  • As otherwise required or permitted by law 

7. Sale and Sharing of Personal Information

We do not sell personal information in exchange for money.

We do not sell or share protected health information for advertising purposes in violation of applicable healthcare privacy law.

Some state privacy laws define “sale,” “sharing,” or “targeted advertising” broadly enough to include certain disclosures involving advertising cookies, pixels, or cross-site analytics. To the extent those laws apply to us, we will provide any legally required notices and opt-out mechanisms.

8. Cookies, Analytics, and Tracking Technologies

We may use cookies and similar technologies that are necessary to:

  • Operate the website 

  • Remember preferences 

  • Maintain website security 

  • Understand general website performance 

  • Identify technical problems 

  • Measure advertising or campaign effectiveness 

We may use analytics or advertising services only after evaluating whether their use is appropriate for a healthcare website.

We do not intend to permit advertising or analytics vendors to collect protected health information through patient portals, authenticated patient pages, appointment forms, symptom forms, or other pages that reveal an identifiable individual’s healthcare activity.

Healthcare providers must carefully evaluate tracking technology because information disclosed by healthcare websites may become individually identifiable health information depending on the context, webpage, data transmitted, and relationship with the visitor. 

You may limit certain cookies through your browser settings or any cookie preference tool provided on our website. Disabling cookies may affect website functionality.

9. Third-Party Platforms and Links

Our website may connect to or use third-party services, including platforms such as:

  • GoHighLevel 

  • IntakeQ or PracticeQ 

  • Scheduling platforms 

  • Payment processors 

  • Telehealth platforms 

  • Social-media platforms 

  • Analytics providers 

  • Website-hosting services 

Third-party services maintain their own terms, privacy policies, and security practices.

A link to a third-party website does not mean that we control or endorse that website’s privacy practices. We encourage you to review the applicable third-party policy before providing information.

10. Payments

Payments may be processed by third-party payment processors. We may receive limited transaction information, such as:

  • Name 

  • Billing address 

  • Payment status 

  • Transaction amount 

  • Payment method type 

  • Last digits of the payment card 

We generally do not directly store complete payment-card numbers or security codes unless expressly disclosed and managed through a compliant payment environment.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfill the purpose for which it was collected 

  • Maintain business and patient records 

  • Comply with professional, clinical, tax, licensing, insurance, and legal obligations 

  • Resolve disputes 

  • Enforce agreements 

  • Protect against fraud or security threats 

Retention periods may differ depending on the type of information and whether it forms part of a patient’s medical record.

12. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

These safeguards may include:

  • Access controls 

  • Password and authentication requirements 

  • Encryption where appropriate 

  • Secure patient portals 

  • Vendor risk review 

  • Workforce privacy and security training 

  • Data backup and recovery measures 

  • Incident response procedures 

No website, email system, mobile network, or method of electronic storage is completely secure. We cannot guarantee absolute security.

When required by law, we will provide notifications relating to certain breaches of protected or individually identifiable health information. HIPAA-covered entities and certain non-HIPAA health technology businesses are subject to different federal breach-notification frameworks. 

13. Your Privacy Choices and Rights

Depending on the information involved and the law applicable to your location, you may have the right to:

  • Request access to personal information 

  • Request correction of inaccurate information 

  • Request deletion of certain information 

  • Request information about disclosures or categories of recipients 

  • Withdraw marketing consent 

  • Opt out of promotional emails or text messages 

  • Limit certain uses of sensitive information 

  • Opt out of certain advertising-related disclosures 

  • Appeal a denied privacy request 

  • Submit a complaint without retaliation 

These rights may be subject to exceptions. For example, we may be required to retain medical, billing, tax, or legal records.

Rights relating to protected health information are described in our Notice of Privacy Practices.

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing the request.

14. Children’s Privacy

Our public website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through general website or marketing forms without authorization from a parent or legal guardian.

Healthcare services for minors must be arranged by or with the involvement of a parent, guardian, or other person legally authorized to consent, except where applicable law allows a minor to consent independently.

15. Medical Emergencies

The website, email, contact forms, and general text-message channels are not monitored continuously and should not be used for medical emergencies.

If you believe you are experiencing a medical emergency, call 911 or seek immediate emergency assistance.

16. No Provider-Patient Relationship Through General Website Use

Viewing the website, submitting a general inquiry, joining a mailing list, or exchanging preliminary messages does not by itself establish a provider-patient relationship.

A provider-patient relationship is established only after required onboarding, consent, clinical evaluation, and acceptance into care, as applicable.

Information on the website is general and educational and is not a substitute for individualized medical advice, diagnosis, or treatment.

17. State-Specific Rights

Residents of certain states may have additional rights under state privacy laws.

Where a state consumer privacy law applies to Longevity Concierge Med, we will process verified requests in accordance with that law.

Certain state consumer privacy laws may exempt protected health information governed by HIPAA, medical records governed by state healthcare law, or healthcare entities and data under specified circumstances. Those exemptions vary by state and do not necessarily exempt all information collected through a healthcare website.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Our services 

  • Our technology 

  • Our vendors 

  • Our information practices 

  • Applicable laws or regulations 

The updated policy will be posted on this page with a revised “Last Updated” date. Material changes may also be communicated through additional notices where appropriate.

19. Contact Us

Questions, concerns, complaints, and privacy requests may be directed to:

Longevity Concierge Med
Operated by Regen NP LLC
Email: info@conciergemed.com
Telephone: 844-566-4889
Mailing Address: 1555 Kapiolani Blvd 1810 Honolulu HI 96814
Website: www.ConciergeMed.com

For text-message assistance, reply HELP or contact us using the information above.

To stop promotional text messages, reply STOP.

Copyright © 2026 Regen NP LLC d/b/a Longevity Concierge Med. All Rights Reserved.